WE ACCEPT RETURNS! If your HipCity product is not quite what you were looking for, you are welcome to mail it back for a product refund. PROCEDURE: All refunds must occur within 20 days of receiving your product. All merchandise must be unworn and in it's original packaging. Simply mail the HipCity product to the address below, along with your original receipt and a note stating you would like a product refund (shipping costs cannot be refunded). Once we receive your package we will refund in the original method of payment.
Please mail product to:
106 Briar Crest St.
Madison, WI 53704
WE STAND BEHIND THE PRODUCTS WE CREATE. If your HipCity product has a manufacturing defect, please contact us so we can make things right. PROCEDURE: To ensure an easy return process, send us an email within 14 days of receiving your product to firstname.lastname@example.org. Include your original receipt, item number, description of the issue, and a photo of the defect. Please make sure to hold on to the original packaging as well. Please allow 3-5 business days for our team to be in touch with you.